As new research shows British consumers are among the least likely to have their shopping decisions influenced by a loyalty scheme, brands are warned that loyalty now is about more than discounts and must focus on customer experience. Brands need to evolve their loyalty schemes to focus on customer experience and service, rather than discounts …

Creating Value with Big Data Analytics van de auteurs Peter Verhoef, Edwin Kooge, Natasha Walk (Routeledge) is bekroond tot winnaar van de PIM Marketing Literatuurprijs 2016. Het Platform Innovatie in Marketing (PIM) heeft dit dinsdagavond 6 december bekendgemaakt. De prijs voor het Marketingstudieboek 2016 is gewonnen door Karel van Alsem en Erik Kostelijk met het …

I’m a bit of an Ikea fanboy. I can’t remember an ad in the recent past that I didn’t like. The so-bloody-true iconic earworm “kitchen at parties” rings in my mind weekly, the epic observed beauty of “Beds”, the scale of shirts flying to sell storage, for God’s sake. It’s like reeling out tracks to …

Dat constante ontwikkeling noodzaak is om als marketeer voorop te kunnen lopen is mij al jaren duidelijk. Onlangs heb ik het in een officieel jasje gestoken door mijzelf te laten certificeren als Senior Marketing Professional via NIMA. De term #nevergrowup is één van mijn motto’s. Het zit volledig vervlochten in al mijn werkzaamheden en in …

The marketing industry recently received some sobering news. A study commissioned by Thinkbox reported a significant disconnect between people working in the industry, and those with whom they are communicating. Its summary is clear: “We’re in the privileged position of being at the forefront of technological change within this industry. (….) Unfortunately for us, it’s …

The marketing application of behavioral economics can mean more accurate insights and more satisfied customers Behavioral economics and marketing have had a natural connection for decades. Marketing has a heritage of understanding consumer decision-making behavior and its departures from purely rational choice. For example, brands are believed to “shift the demand curve” that relates price …

One of best books about Hollywood is ‘Adventures in the Screen Trade’ in which the screenwriter William Goldman asserts that “nobody knows anything”. He was referring to the fact that despite their market research, gut instinct and experience, no one in Hollywood has any idea how well a film will do before its release. He gives …

De directeur en oprichter van Mirabeau over de overname door Cognizant. Een van de grootste onafhankelijke digitale bureaus van Nederland komt in handen van de Amerikaanse it-dienstverlener Cognizant. De digitale activiteiten van dit bedrijf zijn geclusterd in Cognizant Digital Business, waar Mirabeau deel van gaat uitmaken. Er zijn nogal wat bureaus die over de grens kijken. …

The new study comes after Procter and Gamble (P&G), Unilever and Mondelez all admitted they are cutting down on promotional activity. FMCG brands in the UK are increasingly shunning price promotions in favour of focusing on brand building through advertising, IRI data has suggested. The study, which looks into the use of promotions by FMCG …