You’ll recognise these as words from a classic brand management course. Actually, I’m lying. These are the words of Vox Media and The Verge co-founder Josh Topolsky in his excellent recent essay ‘Your Media Business Will Not Be Saved’, posted on Medium. Topolsky is writing specifically about the media business but his words have value …

  Supermarkets are seen as one of the most authentic sectors – but must be relentlessly customer-focused to maintain this, says Chris Daly, chief executive of the Chartered Institute of Marketing Businesses and brands caught up in consumer promotion scandals do not sit well with modern customers who will easily turn their backs. Yesterday’s news from …

  Vandaag is personalisatie al wat de klok slaat. We worden om de oren geslagen met tips om je content te personaliseren, zodat je als bedrijf zo snel mogelijk munt slaat uit elke klant. Maar wat veel professionals lijken te vergeten, is dat personalisatie een groter doel heeft: langdurige klantrelaties opbouwen. En als je dat …

  De topman van Telegraaf Media Groep ging op de aandeelhoudersvergadering in op de Talpa-deal. Op de jaarvergadering van Telegraaf Media Groep (TMG) die donderdag werd gehouden, stelde een aantal aandeelhouders kritische vragen over de deal die het concern in januari aankondigde. Al eerder meldde de kleinere aandeelhouder Cantor Holding op de vergadering vragen te …

In one corner stands art, in the other science. For too long, a perceived tension has been allowed to exist between these two disciplines, as if students, marketers and brand executives have to pick between the two. It’s an absolutely false dichotomy. In fact, some of the most inspiring art is grounded in science – …

  A total of 81% of marketers believe customer experience is a better way to build brand performance than communications. However, only 52% of those marketers believe the brand experience they deliver to their customers is industry leading, according to an infographic based on a Brand Experience research report from Brandworkz and CIM. Bron en …

Publishers are breaking European law by banning users with ad-blocking software, Advertising Week Europe heard this morning. A cross-industry panel, including from Ad Block Plus and The Guardian, discussed whether ad-blocking represented a “modern day protection racket”. The panelists were gathered at Picturehouse Cinemas in London today. Alexander Hanff, a privacy consultant and campaigner for …

A majority of content marketers believe that brands aren’t investing enough in video content and more than half expect to increase spending in this area over the coming year, new research has revealed. The Content Marketing Association surveyed 100 senior level client-side marketers as well as media agencies such as Saatchi & Saatchi, Carat and …

First, companies wanted to gain global appeal. Then, they realized that their audience wanted a personal relationship with the brands that they used, which meant reaching those customers and prospects on a more localized level. Combined with the growing trend for reliance on mobile to research, find, engage and buy brands, hyperlocal social marketing has …