Marketers show more compassion in response to pandemic

How best to communicate with worried consumers during the coronavirus pandemic is one of the central challenges facing marketers, and a new survey suggests the great majority of marketers in the UK have done just that – by being more compassionate and thoughtful.

According to the Data & Marketing Association (DMA), three-quarters (74%) of senior UK marketers out of a sample of 229 respondents said their brands or clients have shown more compassion and thoughtfulness in response to COVID-19.

The DMA’s online survey, which was conducted in October, revealed that these industry leaders cited an enhanced focus on tailoring content and thoughtful messaging (68%), trying to be useful to consumers (62%) and taking a more customer-centric approach (55%).

In addition, half (50%) pointed to being more generous to essential workers and even reducing marketing spend and volumes (42%) to reduce the impact on consumers during this time.

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