Look for smart organizations in 2019 to create a dedicated marketing role, such as director of marketing data, to establish and drive the human and machine or system connections across their company. In addition to working with technology vendors and internal teams on data integration, this new role will create processes, rules and procedures to ensure that critical data is collected and integrated into a customer data platform (CDP).
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Too many marketers are asking for data that’s easy to measure and KPIs that are simple to track, rather than really listening to customers and understanding their wants and needs.
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I’m pretty sure if I sneeze near a bank today I’ll soon get a text message asking me to rate the bank for sneezeworthyness; or if I take out money from an ATM, I’ll soon receive an email asking me how my ATM experience was.
We are near constantly being asked how the coffee was, what the checkout was like, how well the comb met our satisfaction. If hotels were as keen to actually meet my needs as get me to rate my experience with them, I’d be in heaven.
The price we pay for any form of interaction with a brand today is a satisfaction survey twatishly sent on Twitter. And brands hit the most valuable people hardest. The more you fly with an airline the more they ask you how it was and the happier they are to waste your time on their admin. I get cheery emails asking about my vacation in Denver when I fly there each month for work meetings. Is this really that hard? We’ve fallen out of love with empathy because we want the data.
Lees dit artikel op MarketingWeek
Marketing leaders are obtaining less customer data from third parties, but are using more online data about customer behavior and expect that trend to continue, a new survey finds.
Marketers also expect their investments in mobile marketing to double in the next three years.
These are among the latest findings from The CMO Survey. Conducted biannually since August 2008, and sponsored by the American Marketing Association, Deloitte and Duke University’s Fuqua School of Business, it is the longest-running survey dedicated to understanding the field of marketing. The latest edition, conducted from July 17 to Aug. 7, received responses from 324 top marketing executives.
Sixty-two percent of marketing leaders said use of online customer data at their firms increased in the last two years, and 70 percent said they expect to use more online data in the next two years. But most firms say their use of customer data from third-party aggregators will continue to fall.
Lees dit artikel op Duke Fuqua School of Business
Despite the insistence of academics who point to “truths” in advertising research, studies may benefit from carrying an expiration date, according to a paper published in the Journal of Advertising Research (JAR).
Marla B. Royne, chair at the University of Memphis Fogelman College of Business and Economics Department of Marketing & Supply Chain Management, outlined this problem in terms of media, not the messages being delivered.
“Academic research typically is published only in a field’s top journals when something novel or at least ‘new’ is discovered,” she wrote. “That is, once something is reported in the literature, a general premise has been that there is no need to test it again.”
Lees dit artikel op WARC
The European Union’s General Data Protection Regulation (GDPR) came into force last Friday and, with so much attention focused on how companies make use of personal data, a new global survey has found that most consumers take a pragmatic approach to the issue.
According to the Global Alliance of Data-Driven Marketing Associations (GDMA), at least half (51%) of consumers across ten global markets are what it describes as “data pragmatists”.
These are people who are happy to share their personal data with businesses on a case-by-case basis and as long as there are clear benefits for them in doing so.
However, their number varies across the markets surveyed, ranging from just 39% in the Netherlands and 40% in Germany to almost three-in-five in Spain (59%), the US (58%) and Singapore (57%).
Lees dit artikel op WARC
De strijd om een vrij internet, ofwel om Net Neutrality, is een langlopende strijd van de Amerikaanse citizens. Aan deze kant van de oceaan houden we ons er eigenlijk maar weinig mee bezig, maar is dat wel zo slim? Want welke gevolgen heeft het – ook voor ons? Of zou het juist heel zinvol zijn om netneutraliteit overboord te gooien?
Lees dit artikel op Marketingfacts
Met de nieuwe Algemene Verordening Gegevensbescherming (AVG of GDPR) krijgen consumenten meer controle over hun eigen data, zoals we in deel 3 van deze blogserie beschreven. Voor marketeers brengt dat een aantal nieuwe uitdagingen met zich mee als het gaat om toestemming voor het verwerken van die data. De toezichthouder, de Autoriteit Persoonsgegevens, heeft nog niet op alle wijzigingen toelichting gegeven, maar wat er tot nu toe bekend is zetten we alvast voor je op een rijtje. Waar heb je straks precies toestemming voor nodig?
Lees verder op marketingfacts